Security & compliance

Practice data, protected to enterprise-grade standards

Q: What are the system requirements to run PPS?

You'll find the most up-to-date system requirements on our dedicated system requirements page.

PPS is hosted in ISO-certified UK and France data centres, fully GDPR compliant, with encrypted daily backups, continuous monitoring and a 99.9% uptime commitment.

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Trusted infrastructure

The standards your data is held to

ISO 27001 / 17 / 18 / 701

Certified data centres

GDPR compliant

Fully compliant hosting

99.9% uptime

Availability commitment

24/7 site security

On-site & surveillance

Infrastructure

Built on enterprise infrastructure, not shared hosting

Our hosting partner has years of experience hosting PPS databases specifically, running on OVHcloud — one of the largest hosting providers in Europe.

London, UK

OVHcloud

replicated

Gravelines, FR

OVHcloud

Both OVHcloud sites, chosen for performance, redundancy and GDPR compliance
Systems replicated between both data centres continuously

Tier 4 data centres

Fault-tolerant infrastructure with redundancy for every component, minimising the risk of downtime from any single point of failure.

RAID-protected storage

All data is stored on high-performing RAID drives, eliminating the risk of loss or downtime from a single hard disk failure.

99.9% uptime commitment

Continuously supervised by our internal monitoring system. Scheduled maintenance is always notified in advance, outside office hours.

Data protection

Certified and compliant at every layer

ISO 27001 ISO 27017 ISO 27018 ISO 27701 GDPR compliant

Certified hosting

Data centres covered by ISO 27001, 27017, 27018 and 27701, fully GDPR compliant, for complete peace of mind.

Network security

Advanced firewalls and one of the industry's most powerful anti-DDoS solutions, protecting against sophisticated global threats.

Physical security

Industry-leading fire protection, 24/7 on-site security, UPS backup power and N+1 cooling redundancy.

Backups & continuity

Your data, backed up and replicated automatically

All online PPS services are backed up by us daily — you never need to run your own backups, though you're always free to take your own whenever you want.

Hourly & daily backups

Server and file-level backups run automatically, encrypted, both hourly and daily.

14-day retention

Recover data from any point within the last two weeks.

2 remote servers

Backups are stored redundantly, on two separate remote servers.

30-second replication

Your whole server mirrors to a second data centre continuously.

Account security

Control who sees what, down to the last detail

Two-factor authentication

Verify each login with an authenticator app on your device. Contact support@rushcliff.com to turn it on.

Granular, per-category permissions

Every user has their own login. Admins set exactly what each person can access, add, modify, delete, print, export or own — area by area.

Secure access from anywhere

PPS Hosted via Microsoft Remote Desktop; PPS Express via any modern browser.

Access control

Access Add Modify Delete Print Export Own

Client

Diary

Reports

Accounts

Support

Help when you need it

Our dedicated, UK-based support team is available Monday to Friday, 8:30am–5:30pm GMT.

Live chat

Chat with our UK-based support team directly.

Start live chat →

Email & phone

support@rushcliff.com or 01283 550 777.

Out-of-hours assistance →

System status

Live availability and any scheduled maintenance.

View PPS status →

FAQs

Frequently asked questions

Where is my PPS data hosted?

All PPS data is hosted in OVHcloud data centres. We use OVHcloud's London, UK and Gravelines, France sites for the best combination of performance, redundancy and UK/EU GDPR compliance, and your data is replicated between both sites.

Is PPS GDPR compliant?

Yes. PPS is hosted in data centres certified to ISO 27001, 27017, 27018 and 27701 and is fully compliant with GDPR, so your practice's patient data is handled to the same standard regulators expect from you.

What security certifications do PPS's data centres hold?

PPS's data centres hold ISO 27001 (information security), 27017 (cloud security), 27018 (protection of personal data in the cloud) and 27701 (privacy information management) certifications, on top of full GDPR compliance.

Is my data encrypted and backed up?

Yes. Server and file-level backups are encrypted and run both hourly and daily, with a 14-day retention period, stored across two separate remote servers. Your entire server is also replicated every 30 seconds to a second data centre, so service can continue even after a catastrophic failure.

Can I enable two-factor authentication (2FA)?

Yes. Two-factor authentication is built into PPS. Once enabled, you'll verify each login using an authenticator app on your device. Contact support@rushcliff.com to turn it on.

Can I access PPS from different locations or devices?

Yes — PPS can be accessed from anywhere with an internet connection. PPS Hosted works on most up-to-date devices that support the Microsoft Remote Desktop app, while PPS Express is accessed through any modern web browser.

What are the system requirements to run PPS?

You'll find the most up-to-date system requirements on our system requirements page.

Can I control and monitor what my team can access in PPS?

Yes. Every PPS user has their own username and password, and system administrators can customise each user's permissions to control exactly what they can see and do. See our guide to user access controls and permissions for more detail.

Can I migrate my data over from another provider?

Yes — we're well versed in migrating data from other practice management systems, including exporting your data from your current software package. Read more about switching to PPS.

What's the difference between PPS Hosted and PPS Express?

PPS Hosted is accessed via the Microsoft Remote Desktop app on supported devices, while PPS Express runs in any modern web browser with no desktop app required. Both are backed up daily as part of PPS's standard backup policy — see our pricing page for the full package breakdown.

Where can I check system status or planned maintenance?

Our status page shows live system availability and any scheduled maintenance. Planned maintenance is always communicated in advance and normally scheduled outside office hours.

See PPS security for yourself

Book a demo and we'll walk you through exactly how PPS keeps your practice data safe, available and compliant — or start a 30-day free trial and explore it yourself.

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ISO-certified hosting · GDPR compliant · UK-based support