Appointment reminder software and clinic automation

Appointment reminder software sends your clients automatic messages about their appointments, such as a confirmation when they book and a reminder before they attend, so fewer appointments are forgotten and your team spends less time phoning clients. In PPS, reminders are part of your practice management system, so every message is sent from the same diary and client record your team already uses.

Yes. PPS and PPS Express both send automated booking confirmations, appointment reminders and follow-ups by SMS and email, using customisable templates that can differ by treatment. Reminders go out at a time you choose, at least 24 hours before the appointment.

Most missed appointments happen because a client forgets or can't make it and doesn't let you know. A confirmation when the appointment is booked and a reminder at least 24 hours before it reminds clients of the date and time and gives them the chance to contact you if they need to reschedule, so you can offer the slot to someone else instead of losing it.

Emails are unlimited and free in both PPS and PPS Express. SMS messages use credits, which are available in bundles from 6p per message, so you only pay for the texts you send.

Yes. PPS and PPS Express can send automated emails from your clinic's own email account, so when a client replies to a confirmation or reminder, the reply lands in your inbox rather than going unanswered.

Yes. Templates are fully customisable, so you can write different confirmations and reminders for different treatments, for example to include preparation advice for a particular appointment type. In PPS, and in PPS Express when used alongside PPS, you can also use HTML email templates to match your clinic's branding.

Custom workflow automations let you choose a trigger, such as an appointment being booked, and an action that PPS Express then carries out automatically every time, such as sending the right online client form or welcoming a new client. You can filter each automation by practitioner, location or department, switch it on and off at any time, and track any that fail so you can fix the cause and run them again.

Yes. PPS manages your confirmations, reminders and follow-ups directly. Custom workflow automations are created and managed in PPS Express, which many clinics run alongside PPS so practitioners have the practitioner app and the clinic gets custom automations too.

Yes. Both products send automated follow-ups. In PPS you can also chain templates together into daisy-chain follow-up sequences, and in PPS Express custom automations achieve the same result.

Yes. PPS is used by physiotherapy clinics, as well as podiatry, occupational health, aesthetic medicine and multi-discipline clinics. Physiotherapists can send automated SMS and email reminders, follow-ups after a course of treatment, and pre-treatment forms before a first assessment, all from the same system they use for their diary and clinical notes.