Out of Hours Emergency Support

Don't panic! Here are a few simple steps to get you back up and running — sign out using the shortcut for your device:

• Windows PC — Ctrl + Alt + End, then Sign out
• Apple Mac — FN + Control + Option + Delete, then Sign out
• Apple Mac (alternative layout) — Ctrl + Alt + FN + Backspace, then Sign out
• iPad/iPhone — Ctrl + Alt + Del, then Sign out
• Android — Ctrl + Alt + Del, then Sign out

Not a problem, we've all forgotten a password before!

If you're using PPS Hosted: first, make sure you're using your RDP connection login details (rather than your normal PPS username and password). Your RDP username normally includes your PPS registration number, in the format ppshosted\5*****-user*, and the password is a 4-word passphrase — enter it exactly as provided, including any spaces or punctuation. Still can't get in? Open a support ticket and we'll reset your password for you.

If you're using PPS Express: use the 'forgotten your password?' link on the login page to reset it yourself — you'll just need your registration number and username.

Check your server settings to make sure the computer name is set correctly — it should start with your PPS registration number, in the format 5*****.ppshosted.com.

If that's all correct, check your internet connection on the device by opening a web browser and loading any page.

Still stuck? Open a support ticket and we'll be in touch to help.

This can usually be resolved by pressing and holding Alt + Tab to navigate to the document, then saving and closing it.

No luck? Follow the steps above under "My PPS session has frozen".

If we're experiencing a service disruption or carrying out scheduled maintenance that might affect your access to PPS, you'll find the latest updates on our status page: ppsstatus.com