AI receptionist partner

Intavia integration for PPS

Intavia's AI receptionist answers your practice's calls, verifies client identity, and books, reschedules and cancels appointments directly in PPS — a natural, always-on phone experience for clients, connected to your practice.

Get set up with Intavia Visit intavia.ai

Intavia is an AI receptionist built to sound like part of your team, not a phone menu. It picks up when your practice can't get to the phone, holds a natural back-and-forth with the caller, and works directly with PPS behind the scenes, so nothing needs re-entering by hand.

24/7

call answering, every day of the week

30 days

free trial to test with your practice

Multi-location

practitioners, sites and appointment types

How it works

From client call to PPS outcome

Client calls your practice

Intavia answers naturally and verifies the caller's identity before discussing anything client-specific.

PPS is checked in real time

Intavia looks up the client record, appointment context and availability directly in PPS, across your practitioners and locations.

Action taken, or handed to your team

Intavia completes the booking, change or cancellation where configured, or creates a task inside Intavia for your team to follow up.

What your AI receptionist can do in PPS

Full appointment handling

Books, reschedules and cancels appointments in PPS, using your real appointment types, availability and practitioners.

New client records

Collects the details needed and creates a new PPS client record automatically.

Approved call notes

Writes approved notes back to your PPS client records, where note permissions are configured.

Clear team hand-off

Urgent, sensitive or unclear requests are handed to your team with full call context, rather than being force-completed.

Why connect Intavia with PPS?

No more missed calls

Every call gets answered instantly, even outside office hours, so enquiries and rebookings don't slip through the cracks.

Less admin for your team

Routine bookings and changes are handled automatically, freeing your team to focus on the calls that really need a human touch.

Intavia pricing & setup

Getting set up starts with a mapping call to configure Intavia around your appointment types, locations, practitioners and rules. Intavia offers a free 30-day trial, and pricing beyond that is set directly by Intavia based on your setup and call volume - get in touch with Intavia for a quote at intavia.ai →

Intavia & PPS, answered

Common questions about the Intavia integration

Intavia is AI receptionist software that answers inbound calls, handles bookings and follow-ups, and integrates with your PPS diary to reduce front-desk workload.

Intavia can identify clients, check appointment context and availability, book, reschedule and cancel appointments, create new client records, and write approved notes back to PPS, all where configured for your practice.

Yes. Intavia can book, reschedule and cancel PPS appointments once the caller is verified and the request matches your clinic's configured rules, including cancellation-reason mapping.

No. Intavia creates call-related tasks, summaries and handoff context inside its own portal for your team to review, rather than as native PPS tasks.

Intavia recognises urgent, sensitive or unclear requests and hands them to your team with full call context, rather than trying to resolve them itself.

Yes. Intavia is built with GDPR compliance and data protection in mind, and handles client data securely as part of its call-answering and booking service.

Intavia provides a portal where you can review call transcripts, listen back to full call recordings, and track progress on any tasks the system has raised.

Yes, Intavia offers a free 30-day trial. Setup begins with a mapping call to configure your appointment types, locations, practitioners, cancellation rules and note permissions, and pricing beyond the trial is scoped around your call volume and setup, handled directly by Intavia rather than through PPS.